Job Role: Care Assistant/Support Worker

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RESPONSIBLE TO

  • Depute Manager

PURPOSE OF THE JOB

  • To provide a personal care service compatible with the policies, procedures and standards set by the Company and the S.S.S.C
  • To liaise with Senior Carers/Practitioners and report changes to the care plan of individual residents and have responsibility for meeting the residents’ direct care needs as part of a team approach to practice.

MAJOR TASKS

  • Under the supervision of the Team Leaders and in conjunction with the Social Care Worker provide direct personal care and support to all residents respecting their individual rights and choices in line with their Personal Plan. To record and report important events. (100%)

JOB ACTIVITIES

  • Deliver direct personal care in accordance with residents Personal Plans.
  • To participate at changeovers and to report significant observations/changes in general health and well being and any events relating to resident care.
  • To record events in daily report sheets, food and fluid charts and food diaries
  • To communicate with families/carers/other agencies including health care and social work staff as required and directed by Team Leader.
  • In conjunction with residents, staff and volunteers and with reference to personal plans, set up and participate in groups and individual social activities/programmes within the home and the wider community.
  • Help residents keep track of their clothes and possessions.
  • Give assistance/support with personal hygiene and appearance, i.e. bathing, shaving, nail cutting and oral hygiene
  • Give assistance / support with dressing / undressing
  • Give assistance / support mobility
  • Give assistance/support to enable residents to eat and drink
  • Give assistance/support to enable residents to access and use toilet facilities
  • Give assistance/support with the management of continence including simple catheter and colostomy care
  • Give assistance/support to enable residents to achieve physical comfort
  • Assist with the use of manual handling equipment
  • To assist the Senior Carers/Practitioners in the care of residents requiring palliative care
  • To assist the Senior Carers/Practitioners with the after care of a deceased person
  • To assist the Team Leader and Senior Carers/Practitioners in enabling residents to maintain contacts in potentially isolating situations, e.g. due to poor mobility, communication problems due to a stroke, assistance with letter writing
  • To assist the Senior Carers/Practitioners in the admission/discharge process
  • To assist the Senior Carers/Practitioners to provide care and support to people with special needs e.g. dementia; challenging behaviour
  • To be aware of health and safety issues, in particular the need to wear personal protective equipment etc and to observe the Food Handling Regulations, Infection Control Policies and safe Moving and Handling
  • To adhere to policies and guidelines around Adult Protection and to report concerns immediately to the Team Leader; Depute or Manager
  • To provide care which is non-discriminatory and recognises the beliefs and preferences of individual residents
  • To have awareness for security and to offer assistance to visitors entering the unit.
  • To respond in line with the Missing Persons Procedure when a service user goes missing
  • To participate in staff meetings.
  • To accompany residents to hospital when required
  • To adhere to the standards of practice set out in the S.S.S.C Codes of Conduct
  • To follow company guidelines relating to confidentiality
  • To report immediately any situation which may compromise the safety of residents in line with the company Adult Support and Protection Policy

SUPERVISION AND MANAGEMENT OF PEOPLE

  • There are no line management responsibilities associated with this post
  • Post holders will be expected to co-operate with volunteers and students in the service

CREATIVITY AND INNOVATION

Post holder will work largely within as established framework of internal and external procedures however a degree of creativity and innovation will be required in the following areas.

  • To contribute to the ongoing assessment of residents
  • To contribute to the development of social and entertainment programmes for residents.
  • To be flexible in meeting the changing needs of residents, including the ability to adapt to changing policies in the working environment
  • Consider ways to communicate effectively with people with communication difficulties  
  • To put forward ideas to assist with the special care needs and challenging behaviour of residents to meet this individual outcome.

DEVELOPMENT AND SUPPORT

  • Take a full part in 1:1 development meetings with the Team Leader on an individual basis as set out in the company policy
  • Performance review will take place and an agreed professional development plan will be put in place as set out in the company’s policy

ENVIRONMENT – WORK DEMANDS

  • Post holder will carry out a range of tasks and work to a routine pattern of work dictated by resident’s needs. Interruptions will occur occasionally, and post holder will require to be flexible.
  • Care staff will work a flexible rota pattern
  • To ensure at all times that care practice is non-discriminatory and the resident’s choices, personal beliefs and preferences are appropriately acknowledged
  • To work with residents that may display stress and distress and may be unpredictable.

ENVIRONMENT – PHYSICAL

  • Stairs daily
  • Standing for long periods
  • Kneeling and bending frequently
  • Pushing people in wheel chairs both in the building and outside
  • Manoeuvring people or equipment on a regular basis
  • Moving and handling of residents, including the use of manual handling equipment

ENVIRONMENT – WORKING CONDITIONS

  • To undertake intimate personal care
  • Exposure to body fluids on a daily basis
  • Exposure to verbal and physical aggression
  • To be able to work under pressure
  • Exposure to heat
  • Moving and handling of residents in confined spaces
  • Potential risk of exposure to infection

ENVIRONMENT – WORK CONTEXT

The nature of tasks the Care Assistant is required to work undertake will be routine, however the work potentially involves some risk to personal safety, health problems or illnesses. E.g.:

  • Musculoskeletal problems
  • Infection
  • Risk of physical and verbal assault from aggressive residents
  • Caring for residents with end of life care needs requires emotional resilience

KNOWLEDGE AND SKILLS

  • Understanding of the ageing process
  • Knowledge of the National Care Standards
  • Ability to communicate both verbally and in writing with a range of residents
  • Awareness of Principles of Dementia care
  • Good Interpersonal skills
  • Have an understanding of stress and distress and how this affects residents.
  • Personal care skills
  • Infection prevention and control
  • Use of people moving equipment
  • Knowledge of Adult Support and Protection Guidelines
  • Understanding of SSSC Codes of Practice and adherence to these
  • To be aware of Health and Safety issues and promote safe working practices in accordance with department guidelines
  • To acquire, develop and maintain a good understanding of the “core values” associated with health and social care, e.g. privacy, self-determination, dignity, choice, et

EXPERIENCE

  • Qualification: none required at recruitment. Post holders must achieve S.V.Q. Level II in Social Care/Health to meet SSSC registration requirements.
  • Experience helping residents who have a range of health, care and support needs is desirable.
  • Working within a team setting or knowledge of team working would be desirable
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